Effective as at 12.00pm 20/09/2024
Last Updated as at 12.00pm 20/09/2024
1. Overview
This is the One&OnlyHost (“we”, “us”, or “our”) Privacy Policy. It outlines how we collect, use, manage, and disclose information from our customers, visitors to our websites, and occasionally visitors to our customers’ websites (collectively referred to as “Users”). Any capitalized terms that are not defined here will have the same meaning as those defined in our Terms of Service.
2. Purpose
To provide internet services, we need to collect certain information from our Users. While this is referred to as a “privacy policy,” it covers both how we manage personally identifiable information (“PI”) and anonymous information (“AI”), collectively referred to as “Information.” Please review this policy carefully to understand how we handle information that is collected directly or indirectly from you.
3. Acceptance of the Policy
By using our website, placing an order for services, or joining our email list, you agree to the terms of this Privacy Policy.
4. Policy Updates
We may update this policy from time to time. If we make significant changes, we will notify you via email, post a notice on our website, or flag the Privacy Policy as updated on our site. By continuing to use our services after the changes, you agree to the updated policy. If you do not agree with the changes, your previously collected PI will be maintained according to the version of the policy in force at that time.
5. Information Collection & Use
General Use:
We may use your PI in compliance with the law, for instance, in response to legal proceedings or law enforcement requests. We use commercially reasonable measures to limit the disclosure of PI, but any information you send to us may not be deemed confidential unless otherwise specified.
Customer Information:
When you sign up for our services, you provide us with personal details like your name, contact information, and payment details. This data, known as “Registration and Billing Information,” may also be combined with third-party information such as credit reports to manage your account.
User Inquiries:
When you contact us with questions, we may collect additional information to help resolve your inquiries. This “User Inquiry Information” helps us to assist you better and improve our services.
Anonymous Information:
We collect non-personally identifiable information (AI) like your browser type, IP address, and the date and time of your visit. Cookies or pixel tags may be sent to your computer to uniquely identify your device. You can refuse cookies in your browser settings, but this may affect certain functionalities of our services.
Third-Party Services:
We may work with third-party providers to deliver certain services, process payments, host data, or provide promotional services. These third parties must agree to maintain your privacy at a level consistent with this Privacy Policy.
External Links:
Our website may contain links to third-party sites or services. We do not control or take responsibility for the privacy practices or content of those websites.
6. Accessing and Changing Your PI
You have the right to access and update your personal information by contacting us. For security purposes, we may ask for additional PI to verify your identity before processing requests. You may also modify your information through your account’s control panel or request deletion of certain inquiry-related information.
7. Data Deletion & Retention
You may request that we delete your personal information, and we will attempt to comply with such requests unless we are legally required or permitted to retain the information.
8. Security Measures
We employ technical, physical, and administrative safeguards to protect your information from unauthorized access or disclosure. Passwords are encrypted and stored securely. We retain personal data for as long as necessary for the purposes outlined in this policy or as required by law.
9. Rights of California Residents
California residents have the right to request a list of third parties to whom their personal information has been disclosed for direct marketing purposes. To exercise this right, please contact us in writing, and specify your preferred method of receiving our response. We do not currently respond to “do-not-track” signals from browsers.
10. Information About Children
We do not knowingly collect information from children under the age of 13. If you believe your child has provided us with personal information, please contact us, and we will take appropriate steps to remove it.
11. International Data Transfers (for EU and Swiss Residents)
One&OnlyHost complies with applicable international privacy standards when processing personal information from EU and Swiss residents. In cases where we transfer personal data to third parties, we remain responsible and liable if those parties process the data in ways that violate the EU-U.S. Data Privacy Framework or Swiss-U.S. Data Privacy Framework.
We are committed to resolving privacy-related complaints regarding our collection and use of your personal data in accordance with these frameworks. EU and Swiss individuals can contact us to resolve any complaints.
If your complaint is not satisfactorily addressed, you may escalate it to an independent dispute resolution body, such as the BBB National Programs, at no cost to you. In certain cases, binding arbitration may also be available.
12. Testimonials
If you provide us with a testimonial or endorsement, we may use it in our marketing materials, as outlined in our Terms of Service. If you wish to revoke our use of your testimonial, please contact us, and we will honor your request.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
One&OnlyHost
Suite 13063
PO Box 39018 Harewood
Christchurch 8545
New Zealand